Maintenance and Support

maintenance support

Complete Independent Maintenance and Support

DTC is your leading source of new and pre-owned IT equipment along with the maintenance and support to keep those systems operating smoothly. Our goal is to add value to your asset’s lifecycle and enhance your IT infrastructure allowing you to devote more time to what matters most.

What is Independent Maintenance and Support?

DTC’s Independent Maintenance and Support decreases overhead costs while improving flexibility within your businesses’ infrastructure. Delivering rapid response times and support solutions customized to your specific needs, DTC provides a much-needed extension to your IT asset lifecycle and promotes an intelligent IT strategy.

Our specialized maintenance and support solutions aid in the release of restrictions place on IT assets from costly manufacturer contracts, ultimately alleviating the weight of daily support tasks.

independent maintenance and support

DTC’s Independent Maintenance and Support is not data center outsourcing, removal of an enterprise’s protected information, nor does it bring in outsiders to manage technology resources. DTC’s IMS allows organizations to maintain full control over their data center, remote offices, and backup facilities; all while bringing in additional IT support.

Why choose DTC for Maintenance and Support Solutions?

Since 1965, DTC has been an industry leader in the IT equipment industry.  Our professional IT equipment experts provide flexibility to customize solutions according to your business needs, while optimizing your support coverage and cost savings. Simply put, WE KNOW IT.

Cost Effective

Multi Vendor Support

Time Saving

Technical Expertise

Flexibility

Security Compliance

Maintenance and Support Services

storage

Storage

Complete storage support from big breaks to small fixes, covering most hardware platforms from leading manufacturers.

network support

Networks

Maintenance and support delivering flexible coverage, tailored to your specific network needs.

server maintenance

Servers

Server maintenance and support solutions ranging from complex, legacy and enterprise servers to individual stand-alone servers.

Our Global Advantage

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Regional warehouses spanning 142000 sq. ft.
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Local warehouses across 3 continents
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IT experts tending to your data center needs

Service Level Agreements

9x5xNBD Parts Includes 24x7x365 proactive monitoring, 9×5 remote technical support and access to customer portal for ticket tracking/resolution.  Replacement parts are shipped NBD in the event of a failure and customer is responsible for all FRU/CRU issues.

9x5xNBD Onsite Includes 24x7x365 proactive monitoring, 24x7x365 remote technical support and access to customer portal for ticket tracking/resolution.  A spare parts kit with all commonly failed parts for the supported system are kept on-site at customer location. Parts not placed in the spares kit are kept in strategic FSL and shipped/couriered via Priority overnight service.

24x7x4 Onsite Includes 24x7x365 proactive monitoring, 24x7x365 remote technical support and access to customer portal for ticket tracking/resolution.  High failure replacement parts are kept in one of our strategic FSLs.

 BasicEnhancedPremium
Remote Technical Support
Ticket Submission/Tracking in Portaxxx
24x7x365 Proactive Monitoringxxx
9x5 Remote Phone/Web Supportxxx
24x7 Remote Phone/Web Supportxx
Onsite Technical Support
9x5 NBD Onsite Support xx
24x7 NBD Onsite Support xx
24x7x365 Next Day Onsite Support x
24x7x365 4-Hour Onsite Support x
Depot Services & Logistics
System Repairxxx
Parts Testingxxx
NBD Parts Replacementx
High Failure Spares at FSL or Onsite xx
Advanced Support
Troubleshooting/Diagnosticsxxx
Direct Escalation to Level 3 Engineersxxx

Vendors We Service

All Fibre Channel Switches and Directors

All Catalyst, Nexus, and UCS platforms

All DD Appliances

EqualLogic, Compellent, and All Dell rebranded EMC storage and all servers

CX, AX, VNXe, VNX, DMX, Symmetrix, Isilon, Data Domain, CDL and EDL,

RecoverPoint, Avamar, Celerra, and Centera

All AMS and WMS Series. USP, USP-V, USP-VM, VSP, HUS-VM, NSC55, 9200, 8500 and 9900 Series

All 3Par and Left Hand as well as all Servers

All xSeries, pSeries, zSeries, and iSeries

All Isilon Clusters

All FAS Series

Learn More about how DTC Maintenance and Support can benefit your business

Our friendly IT equipment experts are waiting for you to share your project details. Talk to us today and we’ll quickly get back to you with a quote to fit your every need.