Storage Hardware Maintenance
A comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you’re running a mix of hardware brands, using storage systems that are technically past their End of Service Life (EOSL) cutoff, or just paying too much for OEM and looking for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your storage maintenance to DTC makes good business sense.
A step up from service levels provided by your storage equipment’s manufacturer. In fact, most storage support customers enjoy an objectively superior experience to the OEM maintenance plan, including better SLA attainment and significantly reduced diagnostic and solution times. Our maintenance alternative offers a more complete solution than any other third party maintainers because of our engineering background. We come to the table with sophisticated storage management systems and OEM-grade appliances that a simple break-fix provider can’t offer. Our proprietary storage maintenance management system, not only detects and diagnoses events but opens service tickets automatically. It also brings advanced heartbeat monitoring, analysis and call-home capabilities critical for avoiding downtime in high-availability environments.
End-of-life and legacy storage support is another area where we excel and deliver more than the OEM can offer. Rather than leaving your datacenter at the mercy of an OEM’s product release schedule, you will be able to maintain your existing systems with affordable, SLA-meeting, enterprise-grade maintenance decades past the OEM’s announced end-of-life or end-of-service dates should you want to do so – for as long as you have requirements. DTC also provides transitional coverage for customers who migrate from one storage platform to another, either from EOL/EOSL to newer models, or from one OEM brand to another. We’re able to add new systems in place of old ones on existing contracts to avoid the ugly OEM scenario where you’re paying maintenance for a full year on systems you decommissioned months ago, while other hardware isn’t on any contract. Supported Platforms Supported platforms include EMC Clariion, Symmetrix, Connectrix and DMX series models, NetApp Filers and most Sun STK models. The platforms we support range from simple attached storage appliances to large, robotic-assist models and include: